In my last blog post, I said we would discuss referrals vs. connections and since that post, someone has asked me about leads vs. referrals. Think of "Lead vs. Referral vs. Connection" as a type of sales funnel. If you have ever gone to a networking function you will likely hear them talk about business passed and referrals given between the members of the group. The reason why they talk about referral is that the person referred is likely expecting a phone call or email from the person given the referral. This is a “warm introduction” and should result in an easier sell. (Frank’s client, Chris, is purchasing a home and needs financing. Frank recommends Danny a local mortgage lender. Chris is now going to be expecting Danny’s phone call.) I love the definition of referral in the Collins Dictionary: “Referral is the act of officially sending someone to a person or authority that is qualified to deal with them.” The problem with a lead is that it is considered, “non-qu...
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